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Privacy Policy


PRIVACY POLICY

ESF Language Service is aware of your interest in how your personal information is used and recognises the importance of protecting your privacy.

This "Privacy Policy" is intended to explain how ESF Language Service. and all of its affiliates ("ESF Language Service") collect and manage your personal data. It contains information about what data we collect, how we use it, why we need it and how its use can benefit you.

Please contact us by email at info@esflanguageservice.com if you have any questions or comments, or if you would like to make any enquiries regarding any of your rights to your personal data.

This "Privacy Policy" was last updated on April 12, 2018.

GENERAL PRINCIPLES AND OUR COMMITMENT TO THE PROTECTION OF PRIVACY

ESF Language Service is committed to protecting your right to privacy. Our aim is to protect all personal data we hold in order to handle your personal data responsibly and transparently.

Your trust is important to us. We are therefore committed to the following general principles:

You are not obliged to provide any personal data that we request from you. However, if you choose not to do so, we may not be able to provide you with some of the services or products;

We collect and process your data only for the purposes indicated in this "Privacy Policy" or for the specific purposes already shared with you and/or for which you have given your consent;

We aim to collect, process and use as little personal data as possible;

When we collect your personal data, we ensure that it is as accurate and up to date as possible; if the personal data we collect is no longer necessary for any purpose and we are not required to retain it by law, we will do everything we can to delete, destroy or anonymize it;

your personal data will not be shared, sold, made available or communicated to parties other than those indicated in the "Privacy Policy".

WHAT TYPES OF PERSONAL DATA DO WE COLLECT?

The types of personal data we collect depend on the purpose for which it is collected and the product or service we are providing to you.

In general, we may collect the following types of personal data directly from you:

a) personal contact information, such as your name, e-mail address, physical address and telephone numbers;

b) your "Account login" details, such as your user ID, e-mail username and password. This is necessary to create a personal user account on our online communities;

c) communications with us, including details of our conversations via chat, careline and/or customer support lines;

d) demographic information, such as your age, gender and lifestyle preferences, which may include your preferences for certain products we offer and your interests in them;

e) the "Browser history", such as the pages you accessed, the date you accessed, the location of the place you accessed from and your IP address;

f) payment information relating to purchases made in one of our online shops. Payment information is generally linked to your billing name and address, payment information such as your credit card details or bank account number.

g) information about your health;

h) information about third parties with respect to you, such as personal data of family members, when you provide us with this information directly;

(i) social media profiles;

j) additional personal data, such as your professional experience, education and professional references, if you decide to apply to work with us.

We may also indirectly collect personal information about you when you do:

a) you share content on social channel pages, on websites or applications related to our products or in response to our promotional materials on social channels;

b) we read or collect personal information about you through information collected from other websites (e.g., a "social media" page, a "social media" page, a "social media" page, a "social media" page, a "social media" page, a "social media" page, a "social media" page, a "social media" page, a "social media" page, a "social media" page, a "social media" page" page or an application page of our products or in response to our promotional materials on the social media channels; and b) we read or collect personal information about you through information collected from other websites (e.g., a "social media page" page, a "social media page" page, a "social media page" page, a "social media page" page, a "social media page" page, a "social media page" page, a "social media page" page or a "social media page" page,

if we publish an advertisement on a third-party site, when you click on that advertisement,

we may receive information about you and other visitors to the site in order to verify the effectiveness and success of that advertising).

WHY DO WE NEED TO COLLECT AND USE YOUR PERSONAL INFORMATION?

We collect your personal information in order to guarantee you the best online experience and to provide you with a high standard of quality of customer service.

In particular, we may collect, retain, use and disclose your personal information for the following purposes:

a) to manage your payments if you purchase our products, to inform you of the status of your order, responding to your requests, to evaluate and manage your complaint;

b) to collect and respond to your requests or to contact you to answer your questions and/or requests;

c) to develop and improve our products, services, communication methods and functionalities of our sites;

d) to communicate information to you and to manage your registration and/or subscription to our newsletter or other communications;

e) to manage our daily activities regarding the management of your requests, your participation in our contests, prize operations or promotional activities;

f) to verify the identity of those who contact us by telephone, by electronic means or in any other way;

g) for internal training and for quality assurance purposes;

h) to know and assess consumer interests, needs and changes in needs in order to improve our site,

our current products and services and/or develop new products and/or services;

i) to provide customized products and communications, as well as to suggest products to you;

We may also need your personal information to comply with legal or contractual obligations.

When we collect and use your personal data for the purposes mentioned above or for other purposes, we will ask you to give us your consent before or at the time of collection.

If necessary, we will ask for your consent to the processing of your personal data. If you have given your consent to the processing of your personal data, you have the right to revoke your consent at any time.

YOUR RIGHTS

When we process your personal data, you become the owner of a number of rights that you can exercise at any time.

Below we give you an overview of these rights, as well as what they mean for you. You can exercise your rights by writing an email to info@esflanguageservice.com

Right of access and correction of your personal data

You have the right - at any time - to access, correct or update your data.

We understand the importance of this right, so to exercise it, please email info@esflanguageservice.com.

Your personal data may be transferred, copied or transmitted electronically. This right can only be exercised by you when:

a) the processing is based on your consent;

b) the processing is carried out by us to perform a contract;

the treatment is carried out with automated tools.

If you wish to exercise your right to portability, please write an email to info@esflanguageservice.com.

Right to the cancellation of your personal data

You have the right to request the deletion of your data if:

a) your personal data is no longer necessary for the purposes for which we collected it;

b) revoke your previous consent to the processing of your personal data, and there is no other legal reason to continue processing that data;

c) you object to the processing of your personal data for direct marketing purposes;

d) you object to the processing of your personal data for the legitimate interests of ESF Language Service (such as to improve the user's entire experience on the websites);

e) the personal data has not been processed in accordance with the provisions of the law;

f) Your personal data must be deleted in accordance with the law.

If you wish to delete the personal data we have collected about you, please let us know by sending an email to info@esflanguageservice.com.

We will take all reasonable steps to satisfy your request in accordance with the law.

If the personal data we collect is no longer necessary for any purpose and we are not required to retain it by law, we will do everything possible to delete it,

destroy it or anonymize it permanently.

Right to limitation of processing

You have the right to request a restriction on the processing of your personal data if:

a) you believe that your personal data is incorrect;

b) the personal data has not been processed in accordance with the law, but instead of asking us to delete it you prefer that we proceed to limit the processing;

c) we no longer need your personal data that we have collected, but you ask us for the data to assert or exercise a right or defend you in a process;

d) you have objected to the processing of your personal data and are waiting to know if your interests in support of such opposition prevail over the grounds justifying the processing of your data.

d) you have objected to the processing of your personal data and are waiting to know whether your interests in support of such opposition prevail over the grounds for the processing of your data.

Right to object to data processing

You have the right to object to the processing of your personal data at any time. For this reason, we invite you to write an email to info@esflanguageservice.com.

Right to complain to the competent authority

You have the right to complain directly to the competent authority about how we process your personal data.

HOW WE PROTECT YOUR PERSONAL DATA

We know that the security of your personal data is important.

That's why we do our best to protect them from misuse, intrusion, loss, unauthorized access, alteration or disclosure.

We have developed several security measures to help us protect your personal information.

For example, we have implemented access control systems, the use of firewalls and secure servers, as well as encryption of personal data.

SHARING YOUR PERSONAL DATA

We know that the security of your personal data is important.

That's why we do our best to protect them from misuse, intrusion, loss, unauthorized access, alteration or disclosure.

We have developed several security measures to help us protect your personal information.

For example, we have implemented access control systems, the use of firewalls and secure servers, as well as encryption of personal data.

SHARING YOUR PERSONAL DATA

Whenever we share your personal information with our affiliates and other organizations, we ensure that we do so only with organizations that protect your personal information and comply with applicable privacy laws or that, in any case, to operate in a similar way to ours.

Your personal data will not be shared, sold, transferred or disseminated in a manner different from that indicated in this Privacy Policy.

However, we may share your data when required to do so by law and/or government authorities.

Your personal data may be shared with third parties and for the purposes detailed below.

Category of persons responsible:

Type of data processed:

Purposes:

  • Service Providers
  • IP address
  • traffic verification
  • Event management agencies with prizes
  • personal data
  • management of prize events

TRANSFER OF PERSONAL DATA OUTSIDE THE EU AREA

Personal data may be processed outside the EU (EEA) area.

In this case, ESF Language Service will ensure that the cross-border processing of data is protected by appropriate security measures.

Our guarantees include:

a) the Model Contractual Clauses approved by the European Commission.

These are standard clauses to ensure sufficient protection in compliance with the standards of adequacy and security provided by the European Regulation on the Protection of Personal Data;

b) the certifications with which to demonstrate that third parties located outside the EU treat the data in accordance with the provisions of the European Regulation on the Protection of Personal Data.

These certifications are approved by the European Commission, the relevant supervisory authority or a national body accredited under the European Data Protection Regulation.

AUTOMATED DECISION MAKING AND PROFILING

For some services and products we may process your personal data using automated tools. This means that decisions are made automatically without human intervention.

We may also process your data for profiling purposes to predict your behavior on our websites or products that may be of interest to you.

We will inform you of our intention to use such processing methods and give you the opportunity to object - in advance - to such processing. Please contact us by writing an email to

info@esflanguageservice.com if you would like more information.

COOKIES AND OTHER TECHNOLOGIES

We may also collect personal information through the use of cookies and other technologies while you are browsing our sites or third party sites,

as you watch our online promotions or use our applications or third party applications

This information may include:

a) information about your device's browser and operating system;

b) the IP address of the device you are using;

c) our web pages you are visiting;

d) the links you click on while using our services.

HOW TO CONTACT US

If you have any questions, comments or complaints regarding this Privacy Policy or the processing of your personal data, you can contact us by writing an email to the address info@esflanguageservice.com